Carmel Cashmere and Company understands the consumer's frustration with the retail environment - too many stores offering low quality at high prices, no selection, no service and tired of the whole experience. We have decades of retail experience both in buying and customer service and want to do business in a personal way. We are dedicated to quality products and quality service. Our philosophy is simple, we treat customers the way we want to be treated, so whatever we can do to make your experience a pleasant one, just let us know. toll free 888 237-1581 Mailing address: PO Box 1825 Carmel, CA 93921 Shipping address: Ocean Avenue, near Dolores,Carmel by-the-Sea, CA 93921 Order with complete confidence with our secure server. Your order will be confirmed via e-mail along with delivery details. Most items will be shipped from California within 1 - 7 business days via UPS. International orders are sent via Express Mail only. For a complete list of shipping charges, please refer to Carmel Cashmere shipping rates Our quality and prices are unconditionally guaranteed. We offer a 10 day money back guarantee provided goods are returned neatly folded in new, clean condition with all tags attached. Custom and corporate orders are not cancellable or returnable without authorization from cashmereclub.com. Shipping charges are non-refundable. If you need to exhange or return an item, please send items insured to address which can be found on your enclosed packing list/receipt.